Turnout Privacy Policy

This Privacy Policy applies to the Turnout - 911 CAD2Cell mobile application and operational monitoring services used by emergency first responders and authorized personnel.

1. Information We Collect

Turnout is designed strictly for emergency services situational awareness and operations. We collect and process only the minimal information necessary to deliver alerts and CAD telematics:

• Location Data: With your permission, Turnout accesses your device's location to calculate proximity to dispatched incidents, display nearest available hydrants, and facilitate turn-by-turn routing to active calls. Location data is processed on-device and is never sold or used for advertising.
• Device Tokens & Push Notifications: We store Apple Push Notification service (APNs) device tokens solely to dispatch real-time emergency turnouts, Critical Alerts, and unit status changes.
• Operational & Incident Data: CAD records, apparatus statuses, and station dispatches are retrieved from authorized municipal public safety feeds to display tactical incident information.

2. How We Use Information

The information collected is used exclusively for:

• Delivering emergency dispatch notifications and live operational CAD telemetry.
• Displaying tactical mapping, water supply / hydrant flow data, and unit depletion statuses.
• Ensuring reliable communication and alert delivery to active responders.

3. Data Sharing & Third Parties

We do not sell, rent, monetize, or share your personal data with third-party advertisers or data brokers. Data is transmitted securely via encrypted connections (HTTPS / WSS) directly between your device and the authorized dispatch infrastructure.

4. Data Retention & Security

Device tokens and notification preferences are retained only while the application remains registered to receive alerts. You can revoke location access or notification permissions at any time within iOS Settings.

5. Contact Us